Refund policy

1. Eligibility for Returns

Due to the personal and perishable nature of our products (e.g., natural henna cones, powders, or skin-contact items), we do not accept returns unless:

  • The item you received is damaged, defective, or

  • You received the wrong product

If your product falls under these cases, please contact us within 48 hours of delivery.

2. How to Request a Return or Refund

To initiate a return or refund request, please:

  1. Email us at info@sahelimehandi.com with:

    • Order number

    • Photos of the item(s) received

    • Brief explanation of the issue

  2. Our team will respond within 1–2 business days to confirm your eligibility.

3. Refund Process

If your request is approved:

  • Refunds will be issued to your original payment method within 5–7 business days.

  • If paid via COD, we may require your bank or UPI details for the refund.

  • You’ll receive an email confirmation once your refund is processed.

4. Non-Returnable Items

We cannot accept returns or offer refunds on:

  • Used or opened products

  • Henna cones or powders that have been tampered with

  • Custom or personalized items

  • Gift cards or free promotional products

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or payment app again

  • Then contact your bank or card issuer

  • If you still have concerns, contact us at info@sahelimehandi.com

6. Cancellations

Orders can only be cancelled within 2 hours of placing them. If the order has already been processed or shipped, it cannot be cancelled.

Need Help?

For any questions or support, please reach out to our team via Contact Page or email info@sahelimehandi.com.